Hablar de TURISMO sin tomar en cuenta a los clientes es perder la oportunidad de reconocer que quienes nos visitan de otras latitudes merecen un trato preferencial, por habernos considerado como una opción para descubrir nuestras costumbres, nuestras tradiciones, nuestras bellezas naturales y todo lo que nos rodea. Es por esta razón que cuando hablamos con cualquier persona en una empresa de servicio, por muy pequeña que sea nos dirá que su principal objetivo es la Atención al Cliente y la mejor frase traduce la expresión.

“El cliente es primero”

Curso-Online-Servicio-Atencion-Cliente-Hosteleria-Turismo

El cliente es primero, una premisa que debe aprender todo aquel que pretenda trabajar para una empresa donde el turismo, es considerado para muchos como la primera fuente de ingreso de un país, donde la calidad de servicio, debería ser el primer objetivo, la misión y visión a desarrollar en su proceso de sensibilización, formación y capacitación de quienes trabajan de cara al público.

Pero más allá de la sensibilización y la atención al cliente, luego de habernos preparado para emprender esta sensible y emocionante profesión, aprendemos a ver la actividad turística en todos los estratos de la sociedad, en cada rincón que visitamos o incluso en cada acto que llevamos a cabo.

Me refiero a la conciencia turística, ese sentido de pertenencia que nos invita a cuidar nuestra ciudad, nuestros espacios y cada lugar que visitamos. Evitando botar la basura al piso, maltratar las áreas verdes que nos rodean, dejar desperdicios en las playas, arrojar basura por la ventana del auto, permitir que nuestras mascotas hagan sus necesidades en la calle, sin recogerlas, son algunas de las acciones que nos convierten o diferencian del resto de las personas.

Quienes hacemos turismo o trabajamos para difundir apoyar o brindar servicio turístico, pensamos y elevamos nuestra conciencia en función de cada una de las personas que esperamos atender y procuramos que ese servicio sea retribuido o por lo menos nos permita alcanzar la esperanza de disfrutarlo cuando salgamos a disfrutar nuestro próximo viaje. Además de poder repetir a nuestros clientes y visitantes la muy gratificante frase,

Gracias por visitarnos, tengan buen viaje y regresen pronto.

 

Texto: Hugo J. Santos Caldera

Email: zorbash@gmail.com

Twitter & Instagram: @zorbash

Web: zorbash.blogspot.com

 

33 Responses to "El cliente es primero"

  1. HSantos  Abril 9, 2016

    Amigos de Clase Turista, me siento FELIZ de estar con ustedes en esta página, trabajar en equipo para impulsar este gran país, desarrollar el turismo y dar a conocer lo mejor de esta tierra, “NUESTRA GENTE” esa enorme cantidad de personas que diariamente apostamos por hacer de Venezuela un mejor país.

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    • admin  Abril 11, 2016

      Y nosotros FELICES de tenerte como parte de nuestro equipo. ¡Gracias Hugo!

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